Words and expressions used in this Appendix have the following meanings: –
“Seller Account”or “Seller” means an individual account allocated to wannaPay upon completion of registration at wannaP2P marketplace application on a mobile device. Each Seller Account is for payment and collection between wanna and the applicable wannaPay User.
“Charges” mean subscription charges and transaction charges set forth in the Application Form, Charge Structure and the appendices attached hereto.
USING THE PLATFORM
You must be a wannaPay Account and provide certain information about yourself in order to use some of the features that are offered through the wanna Platform. You are responsible for maintaining the confidentiality of your accounts and its password. You are also responsible for all activities that occur in connection with your Seller Account. You agree to notify us immediately of any unauthorized use of your account. wanna will not be liable for any loss or damage that you may incur as a result of someone else using your account, either with or without your knowledge. In addition, you may be held liable for any losses or damages incurred by wanna or other third party due to someone else using your account. You may not use anyone else’s account at any time. We reserve the right to close your account at any time for any or no reason. In creating it, we ask that you provide complete and accurate information about yourself to bolster your credibility as a contributor to the wanna Platform. You shall not use a false mobile number or e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any submissions of information to the wanna Platform. We may, but shall not be obligated to remove or edit any submissions of information by you. If you use a pseudonym, please take note that others may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other Platforms, or allow other Platforms to share information about you with wanna.
RESPONSIBILITY FOR CONTENTS
Contents provided on the wanna Platform are solely for informational purposes. Product or services representations expressed on the wanna Platform are those of the seller and are not made by us. Submissions or opinions expressed on the wanna Platform are those of the individual posting such content and may not reflect our opinions.You alone are responsible for your content, and once published, it cannot always be withdrawn. You assume all risks associated with your content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in your content that makes you personally identifiable. You represent that you own or have the necessary permissions to use and authorize the use of your content as described herein. wanna is not under any circumstances responsible for your content. You may not imply that your content is in any way sponsored or endorsed by wanna.You may expose yourself to liability if, for example, your content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.We reserve the right, but shall not be obliged to:
monitor, screen or otherwise control any activity, content or material on the wanna Platform. We may in our sole and absolute discretion, investigate any violation of these Terms and Conditions contained herein and may take any action it deems appropriate;
prevent or restrict access of any an authorised user to the wanna Platform;
report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
to request any information and data from you in connection with your use of the wanna Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.
OUR RIGHT TO USE YOUR CONTENT
We may use your content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own Platforms and media platforms (“Other Media”). As such, you hereby irrevocably grant us worldwide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. Please note that you also irrevocably grant the users of the Platform and any Other Media the right to access Your Content in connection with their use of the Platform and any Other Media. Finally, you irrevocably waive and cause to be waived, against wanna and its users any claims and assertions of any rights, moral rights or attribution with respect to your content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyse, commercialize, and prepare derivative works of your content.
As between you and wanna, you own your content. We own the wanna site content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of user content and other platform content, computer code, products, software, aggregate user review ratings, and all other elements and components of the platform excluding your content, User content and Third-Party content. We or where applicable, our affiliates or third-party intellectual property owners also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the wanna site content and the wanna Platform, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the wanna site content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the wanna Platform and the wanna site content are retained by us.
wanna and its licensees may publicly display advertisements and other information adjacent to or included with your content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
User Content (including any that may have been created by users employed or contracted by wanna site) does not necessarily reflect the opinion of wanna. We reserve the right to remove, screen, edit, or reinstate user content from time to time at our sole discretion for any reason or no reason, and without notice to you. For example, we may remove a review if we believe it violates our Content Guidelines. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.
PLEASE DO NOT ENGAGE IN ANY OF THE FOLLOWING ACTIVITIES
Submitting any inaccurate information, committing fraud or falsifying information in connection with your Seller Account or to create multiple Seller Accounts;
Attempting to access, or actually accessing, data not intended for you, such as logging into a server or an account which you are not authorized to access;
Attempting to scan, or test the security or configuration of the wanna Platform or to breach security or authentication measures;
Tampering or interfering with the proper functioning of any part, page or area of the wanna Platform or any functions or services provided by wanna;
Attempting to interfere with service to any user in any manner, including, without limitation, by means of submitting a virus to our wanna Platform, or attempts at overloading, “flooding”, “spamming”, “mail bombing” or “crashing” the wanna Platform;
Using frames, framing techniques or framing technology to enclose any content included on the Platform without our express written permission;
Using any Platform content in any meta tags or any other “hidden text” techniques or technologies without our express written permission;
Using the wanna Platform or any of its contents to advertise or solicit, for any other commercial, political or religious purpose, or to compete, directly or indirectly with wanna;
Reselling or repurposing your access to the Platform or any purchases made through the wanna Platform;
Using the wanna Platform or any of its resources to solicit the wannaPay user, retailer(s), restaurant(s) or other business partners of wanna to become users or partners of other online or offline services directly or indirectly competitive or potentially competitive with wanna, including without limitation, aggregating current or previously offered deals;
Collecting content from the wanna Platform, including but not limited to current or previously offered deals, and featuring such content to consumers in any manner that diverts traffic from the wanna Platform without our express written permission;
Collecting the personal information, statements, data or content of any Platform Users, retailers, or restaurants;
Using any information from any Platform End User(s), retailer(s), restaurant(s) or office(s) from the Platform for any commercial purpose, including, but not limited to, marketing;
Accessing, monitoring or copying any content or information from this wanna Platform using any “robot,” “spider,” “scraper” or other automated means or any manual process for any purpose without our express written permission;
Violating the restrictions in any robot exclusion headers on this wanna Platform or bypassing or circumventing other measures employed to prevent or limit access to this Platform;
Taking any action that places excessive demand on our services, or imposes, or may impose an unreasonable or disproportionately large load on our servers or other portion of our infrastructure (as determined in our sole discretion);
Aggregating any live or post-feature content or other information from the wanna Platform (whether using links or other technical means or physical records associated with purchases made through this Platform) with material from other Platform or on a secondary Platform without our express written permission;
Deep-linking to any portion of this wanna Platform (including, without limitation, the purchase path for any voucher) without our express written permission;
Acting illegally or maliciously against the business interests or reputation of wanna, our Restaurants or our services; or
Hyperlinking to the wanna Platform from any other Platform without our initial and ongoing consent
REFUNDS AND REPLACEMENTS POLICY
APPLICATION FOR RETURNS/REFUNDS
Subject to the terms and conditions in this Refunds and Return Policy, Buyer may apply for the return of the purchased items.
Refunds to Buyers shall be made to their wannaPay Account of the refund request being approved.
APPLICATION FOR RETURN AND/OR REFUND FOR WANNAP2P
Application for Return of an item
Buyer may only apply for refund by and/or return of an item (“Item”) to the Seller in the following circumstances:
The Item has not been received by Buyer
The Item received is incomplete (missing quantity or accessories)
Seller has delivered an Item that does not match the agreed specification (e.g., wrong size, colour, etc.) to Buyer;
The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
The Item received has physical damage (e.g., dented, scratched, shattered);
The Item received is faulty (e.g., malfunction, does not work as intended);
By way of private agreement with Seller and Seller must send his/her confirmation to wanna confirming such agreement;
The Buyer’s application must be submitted via the wanna Platform.
wanna will review each Buyer’s application on a case-by-case basis and, if wanna deems necessary, wanna may consult the Seller in the process of reviewing the application. wanna shall in its sole discretion, determine whether the Buyer’s application shall be successful. The Seller shall be fully responsible for all direct and/or indirect losses, claims, damages, costs and expenses successfully claimed by the Buyer arising from such application for refund and/or return of any Item.
In addition, thereto, the Seller shall compensate, defend, indemnify and hold wanna harmless from and against any losses which wanna may suffer or incur, directly or indirectly arising out of or resulting from or in connection with such application for refund and/or return of an Item. In this regard, wanna reserves all rights and entitlement to deduct and set-off the requisite sum of monies retained in the Seller’s accounts maintained with wanna.
Both the Buyer and the Seller accept and agree that wanna is merely a platform through which the Buyer and Seller undertake commercial transactions between the Buyer and the Seller. wanna is not and shall not be responsible for any products sold or purchased between the Buyer and the Seller. wanna therefore shall not under any circumstances be responsible in any manner whatsoever for any losses, claims, damages, costs and expenses incurred or to be incurred by the Seller or the Buyer in connection with any application for refund and/or return of the Item
RIGHTS OF ORDINARY SELLER
When wanna receives an application from Buyer for the refund by and/or return of the Item to the Seller, wanna will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by wanna in the written notification. Seller must respond with proposed measures and steps to deal with such application within 5 days from the date of the written notification from wanna. Should wanna not hear from Seller within the stipulated period, wanna shall be entitled to proceed to assess, process, reject and/or approve Buyer’s application without further notice to Seller. wanna will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller. In the event that wanna approves the Buyer’s application, wanna shall with no further notification to the Seller, proceed to process the cash refund to and return of the Item by the Buyer at the Seller’s costs and expenses.
CONDITION OF RETURNING ITEM
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the original condition received by Buyer on delivery. We recommend that the Buyer takes a photo of the Item upon receipt.
LIABILITY OF RETURN SHIPPING FEE
In the scenario of an unforeseen error from the Seller’s end (e.g., damaged, faulty or wrong Item delivered to the Buyer), the Seller will bear the Buyer’s return shipping fee. In the scenario of the Buyer’s change of mind, Buyer shall get Seller’s consent prior to the return request and Buyer will bear the return shipping fee. In the scenario where both Seller-Buyer disputing the party liable for the return shipping fee, wanna at its sole discretion will determine whether the Buyer or the Seller shall be liable for the return shipping fee.
Buyer will only be refunded after wanna has received the confirmation from Seller that Seller has received the returned Item in condition acceptable to wanna. In the event where wanna does not hear from Seller within seven (7) days from the date of wanna’s request for such confirmation, wanna will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable. Seller’s transaction fee is non-refundable.
COMMUNICATION BETWEEN BUYER AND SELLER
wanna encourages both Buyer and Seller to communicate with each other in the event where a problem arises in a transaction. Since wanna is a platform for users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.
The Seller shall be liable to make payments due to the wanna arising from this Agreement in accordance with the provisions herein.
In consideration of subscribing and using the wanna Platform, the Seller shall pay the wanna the applicable Charges and other charges at such time as may from time to time be stipulated by the wanna as set forth in the Application Form or as otherwise provided by the wanna in accordance with the terms of this Agreement.
Unless otherwise specified herein, the wanna Platform are for a periodically renewing subscription plan. The description of the subscription options for the wanna Platform are currently available on wanna Platform.
wanna may revise its applicable charges and other charges from time to time and will notify the Seller in writing (which period of notification shall be determined by the wanna at its sole discretion) of the date (the “Effective Date”) when the new charges become payable. The Seller shall confirm in writing to the Company its acceptance or non-acceptance of the new charges on or before the Effective Date. If the Company does not receive the Seller’s written non-acceptance of the new charges within the aforesaid period on or before the Effective Date, the Seller shall be deemed to have accepted the new charges and shall be bound to pay the new charges from the Effective Date. If the Seller notifies the Company in writing on or before the Effective Date that it does not accept the new charges, this Agreement shall be deemed terminated on the Effective Date but without prejudice to the antecedent rights or liabilities of the parties hereto.
The Charges and charges payable by the Seller under this Agreement are exclusive of any taxes, duties, fees or government levies which may be imposed now or hereafter.
Prompt payment of the Charges and other charges shall be of the essence of this Agreement.
All Charges paid by the Seller under this Agreement shall not be refundable in the event of termination of this Agreement howsoever caused.
Upon the execution of this Agreement, the Seller shall provide the wanna with all necessary particulars of the account designated by the Seller pursuant to Clause 6.1.g.
UNDERTAKINGS OF THE SELLER
The Seller agrees and undertakes throughout the term of this Agreement that the Seller shall:
have the full authority and power to enter into, execute and deliver this Agreement and to carry out and perform the Services contemplated under this Agreement;
not make any warranty or representation whatsoever in relation to the Products or the Services which may bind the Company or render the Company liable in any way whatsoever;
comply with all applicable consumer, personal data protection and other laws and regulations with respect to
it uses of the Products and/or Services;
its dealings with the users; and
its processing, use and disclosure of the information obtained from Payment Channels Transactions;
Inform wanna of any change in the particulars of the Seller’s designated bank account.
Not sell alcohol to under age, Muslim buyer or otherwise prohibited from selling alcohol under any law, regulations or religion. The seller warrants to hold all necessary permits and/or license to sell alcohol through the Site and shall provide a copy of such permit and/or license or supporting document immediately upon request for verification purposes. All the documents provided are true and accurate.
WANNASELLER’S SUBSCRIPTION CHARGES
wanna provides a personalized subscription service that allows sellers to access services and features that are made available on the wannaP2P which may require registration and payment of subscription charges.
Seller must be 18 years of age, or the age of majority to subscribe for the services and features that are made available to Sellers. We may change our subscription plans and the price for our services from time to time following notice to you. The Seller’s Subscription Charges is non-refundable.
wanna charge for all successful transactions completed by Buyer on the wannaP2P. The Transaction Charges is borne by the Sellers and is calculated, rounded up to the nearest cent as below:
5% of the Gross Settlement Price.
For an item is the Buyer’s Purchase Monies for the transactions and any voucher applied to such item by the Buyer.
Following the successful completion of a transaction, we shall deduct the Transaction Charges from the Buyer’s Purchase Monies and remit the balance to Seller. We shall issue receipts or tax invoices for the Transaction Charges paid by you on request
wanna P2P – Settlement Schedule (Except Saturday, Sunday, and Public Holidays): D+2
D: acknowledgement received goods by Buyer; or
7 calendar days after payment where no confirmation from Buyer and transfer to Seller next working day
APPENDIX B TO BE READ WITH MERCHANT SERVICES TERMS AND CONDITIONS
This Appendix C is to be read together with wanna’s Merchant Services Terms and Conditions. Where there is inconsistency, Appendix B shall override the Merchant Services Terms and Conditions, in so far as it relates to the wannaP2P Transaction.